Thursday, December 12, 2019 | The online resource for training first responders

FAQ

Question: The video is not playing in a module.
Answer: Some Respondersafety Learning Network modules use Adobe Flash to play the videos. Your browser may need to have Adobe Flash enabled to see the videos. Follow the Flash-enabling directions for the browser you are using: Additional information from Adobe on enabling Flash for video playback.

Question: I am typing in the correct password, but I cannot sign in to the site. What could be wrong?
Answer: Passwords are case sensitive, so be sure that you are using the upper and lower case as you entered them when you set the password.If you still cannot sign in with the password you expect to work, please use the password recovery function.

Question: I am already registered, but I share the same email address with someone else who would like to also sign up. What should we do?
Answer: To use the Responder Safety Learning Network, you must have a unique e-mail address. This is because the system maintains an individual training record linked to the email address; therefore multiple users cannot share the same account.There are several websites you can go to and obtain a free email address.

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