The Public Safety Telecommunicator's Role in Roadway Safety

Credit Hours:  1
Approximate reading time: 0.5 Hours
Approximate online time: 0.5 Hours

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Program Abstract

Public safety telecommunicators (dispatchers, call takers, 911 operators, telecommunicators, and traffic management center operators) are an integral part of safe response to roadway incidents. The work that telecommunicators do shortens the duration of incidents, which in turn reduces motorist delays and increases motorist safety. However, due to circumstances like lack of proximity to the incident and non-visual communications methods, they may not feel like they are part of the team. This module presents ways to better integrate public safety telecommunicators into the roadway incident response team.

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Get Started and The Responder Safety Learning Network (RSLN) are a project of the Emergency Responder Safety Institute (ERSI), a Committee of the Cumberland Valley Volunteer Fireman's Association. The RSLN is an online training network delivering critical safety training for roadway incident responders. All training is free and delivered 24/7/365 on demand. The self-paced modules include critical components of roadway operations safety in an emergency situation, including: Advance Warning, Blocking, High Visibility, Traffic Control, Public Outreach, Incident Command, and more. Register online to get started.